Data Deletion Request

Last updated: 14 June 2026

Elivapro Connect lets businesses manage customer conversations across WhatsApp, Facebook Messenger, Instagram, and Facebook/Instagram Lead Ads. This page explains how to request deletion of your data.

How to request deletion

To have your data deleted from Elivapro Connect, email care@elivapro.com from the email address associated with your account (or, if you are an end-customer, include the phone number / handle you used to contact the business) with the subject line “Data Deletion Request”.

Please include enough detail for us to identify the data, for example:

• Your name and the email used to sign in (for account holders), or
• The WhatsApp number, Facebook/Instagram handle, or lead details you used (for end-customers), and
• The business / organisation whose inbox you interacted with, if known.

What we delete

• Your account profile and team membership (for account holders).
• Conversations, messages, and lead records associated with the request.
• Any stored media attachments related to those conversations.
• Connected-channel access tokens, where applicable.

Timeline

We verify and action valid deletion requests within 30 days and confirm by email once complete. Some records may be retained only where required by law, after which they are deleted.

Note for end-customers

If your data is held by a business that uses Elivapro Connect to talk to you, that business is the data controller. You may contact them directly, or email us at care@elivapro.com and we will assist them in actioning your request as their data processor.

Contact

Elivapro — care@elivapro.com · www.elivapro.com